How long does it take for me to get a refund?
Once the product has been received at our warehouse please allow 4-5 business days before the refund is issued.
I printed out my label and misplaced it. How can I retrieve it again?
A: you may simply open the email we have sent you previously. On the e mail you will see a link that you can click on and a return label will open. Simply print it and you are good to go.
I want to return my purchase! What do I do?
A: OK wrong Size, or part or fitment problems are not an issue. Please return the new unused product to MMASTOP within 30 days from the day you Received the order. Shipping cost would not be refunded, any kind of brokerage fees, taxes or international shipping fees are nonrefundable. If the product or a part has been worn or used, the return would not be possible. The return must include all the tags and/or packaging and be shipped back to us in a box. You may receive the customer support to deal with any issues regarding warranty claims or product defects.
I would like to return a gift that was sent to me. How do I do that?
No problem if the Gift card did not work for you. You may contact us via Chat or Call us at (844-326-6494) in order to get our assistance. Our Customer Service staff would require a few quick questions to access the account that your gift card was purchased on. You must be able to provide our staff the last name and the first name and email of the actual purchaser of the Gift Card. All refunds would be made to the actual purchaser and the refunds would be made back in the same way the way payments were made. For example, if a customer used Master Card to make a payment, the refund would be made on the same card.
I am returning an item purchased with a Gift Certificate or Gift Card, how does that work?
You will get Motorcyclehouse.com Store credit if you return the orders made using gift cards.